“Transaction ID is required”
| Enter the 64-character Signet Transaction ID from your Bitcoin wallet | | **Improper Transaction ID length:** Input is shorter than 64 characters | “Transaction ID must be 64 characters long” | Double-check that your transaction ID is exactly 64 characters (no spaces or missing digits) | | **Mismatched transaction details:** Transaction from an old bridge address or one that belongs to another TON wallet | “Your transaction was not found or was made from another TON wallet” | Ensure you’re using the correct deposit address and transaction ID for the same TON wallet | | **Incorrect password for refund:** When entering the refund process with the wrong password | “Incorrect password” | Re-enter the exact password used when creating the deposit. If you’ve forgotten it, unfortunately it cannot be recovered | #### Key tips for transaction IDs: * **Confirm the correct network:** Make sure you’re on Signet for test transactions and that your Bitcoin wallet is also configured for Signet * **Check block inclusion:** If you just sent BTC, wait for at least one confirmation in the Bitcoin (Signet) blockchain before trying to process the transaction in TON Teleport * **Validate ID length:** A Bitcoin transaction ID should always be exactly 64 characters * **Watch for typos and spacing:** Copy and paste the transaction ID carefully to avoid extra spaces or missing characters ## 3. Refund page errors Errors on the refund page are often related to the Bitcoin fee field. Below is a consolidated overview: | **Scenario** | **User message** | **How to fix** | | ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | | **Bitcoin fee field issues:** Field left empty or fee value is below 300 satoshis | “fee should be slightly more than 300 satoshi” | Enter a fee that is above 300 satoshis but less than your total refund amount | | **Excessive fee input:** Fee value is equal to or exceeds the refund amount | “fee must be less than amount” | Lower the fee so that it is strictly less than the refund amount | | **Network issues:** A 502 network error occurs during processing | “Network error, try again later” | Wait a few minutes, then try again. If the error persists, check your network connection or try a different browser | | **Incorrect deposit credentials:** Attempting a refund from credits associated with a different deposit | “This password is not suitable for performing a refund” | Use the exact password associated with the original deposit. If you do not have it, you will be unable to perform the refund | | **Your Bitcoin Address issues:** Invalid or empty Bitcoin address (e.g., mainnet, TON, or field left blank) | “Invalid Bitcoin Address” / “Address is required” | Provide a valid Signet Bitcoin address. Make sure the field is not empty and that the address format matches the Signet network requirements | #### **Key tips for refunds:** * **Use the correct deposit credentials:** Make sure you enter the exact password you created when making the deposit. Refunds won’t work with different or incorrect credentials * **Set an appropriate Bitcoin fee:** Ensure your fee is slightly above 300 satoshis but remains lower than the refund amount * **Check your Bitcoin address format:** Always use a valid Signet address if you’re testing. Mainnet or TON addresses will trigger validation errors * **Watch for network issues:** If you encounter a 502 error or any temporary downtime, wait a few minutes and try again ## 4. Withdraw BTC page errors The withdraw BTC page requires accurate information in three fields: Your Bitcoin address, BTC amount, and bitcoin fee. Common errors include: | **Scenario** | **User Message** | **How to fix** | | ---------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | | **BTC Amount issues:** Field left empty | “BTC Amount is required” | Enter the desired BTC amount you wish to withdraw (e.g., 0.0001 BTC) | | **BTC Amount issues:** Value is 0 | “Amount must be greater than 0” | Use a positive amount, for example, 0.0001 BTC | | **Insufficient funds:** BTC Amount exceeds wallet balance | “Amount exceeds balance” | Enter an amount within your available balance. Check your wallet balance before finalizing | | **Minimum withdrawal requirement:** BTC Amount is below 0.000004 BTC (excluding fee) | “The minimum withdrawal amount must be at least 0.000004 BTC, excluding the fee” | Increase the BTC amount to meet the minimum threshold (0.000004 BTC) plus the fee | | **Bitcoin Address issues:** Field left empty or contains an invalid address (e.g., an address from mainnet, another network, or a TON address) | “Address is required” or “Invalid Bitcoin Address” | Provide a valid Signet BTC address. Make sure the address format matches Signet requirements and that the field is not empty | | **Bitcoin fee issues:** Fee set to 0, lower than the contract’s minimum, equal to, or greater than the BTC Amount | “The fee is too low, the minimum required fee is \[current fee]” or “The minimum withdrawal amount must be at least 0.000004 BTC, excluding the fee” | Enter a fee that is above the contract’s minimum but less than the BTC amount. Check the recommended fee in the contract and adjust accordingly | #### Key tips for withdrawals: * **Check your balance first:** Make sure you have enough test BTC to cover both the withdrawal amount and the network fee * **Use a valid Signet address:** Double-check that your Bitcoin address is for Signet, not mainnet * **Mind the minimum withdrawal threshold:** Always meet the 0.000004 BTC minimum (excluding the fee) * **Set a suitable fee:** Keep the fee above 0 but below the withdrawal amount, and ensure it meets or exceeds the contract’s minimum requirement ## 🎉 What’s next? You’ve now learned about common errors in TON Teleport and how to fix them — from making deposits to withdrawing BTC. We hope this guide helped solve your problem. If you still have any issues, join our [**Community chat**](https://t.me/tgbtc_chat) to get help from our support team and fellow community members.